How long does the eyelash application procedure take?

The application for a full set can be anywhere from an 1.5 hours to 3 hours depending on the lash service. For a fill it can be anywhere from 1 hour to 2 hours. 

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What do I need to do to prepare for my appointment?

Come to your appointment wearing no eye makeup and DO NOT curl, tint, or perm your lashes. Please come 15 minutes prior to your appointment to fill out the proper paperwork. 

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How long do the eyelash extensions last?

They can last anywhere from 2-4 weeks for your first set depending on how well you care for them. For more regular clients they can last up to 4-8 weeks once being properly cared for. This completely also depends on your natural lashes life cycle. 

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What do I do once the eyelash extensions begin to fall out?

You can either come in to receive a fill for the extensions that are missing or receive a removal.

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Do the eyelash extensions damage my lashes?

No ! Of course not! Eyelashes have their own shedding life cycle similar to your eyebrows and the hairs on your head.  So do not be alarmed if a few natural lashes fall out along with the extensions. Be sure to not pick at, pull or play with your lashes  to ensure a longer life of the extensions.

We naturally shed 1-5 lashes a day!

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Can I wash my lash extensions?

Yes, and you should be washing your lashes on a daily basis. This is important to keep your lash line extremely clean and will extend the life of your lash extensions by removing any oils, build up or makeup from your eyelids and lashes. 

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I am a bride-to-be or going on vacation, when is the best time to book an appointment?

If you have never had eyelash extensions applied before then we recommend booking a full-set 2 weeks before your wedding date or departure date at the latest. And then to book a fill 1 or 2 days before the date. This will allow time to experiment with different lashes, learn proper aftercare and ensure there are no allergies to the product.

Booking a month in advance plus 2 fills before the date would be an ideal situation.

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Can I apply mascara to eyelash extensions?

We do not recommend wearing mascara on your lash extensions but you can wear mascara on your bottom lashes . Waterproof mascara or any type of oil based mascara can dissolve the bonding agent and shorten the life of your eyelash extensions causing them to fall out sooner. If you feel the need to wear more eye makeup having the extensions look fuller we recommend bumping up to the next level of extensions. Only use an oil-free  eye makeup remover around your eye area.

Pretty in the City sells a oil-free eyeliner and lash shampoo.

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I have sensitivities to makeup and/or other beauty products/services, can I still have an eyelash service done?

If you have any eye sensitivities we do recommend you to book an appointment for a Patch Test first. During this appointment we will have a consultation with you and apply a small amount of product to your eyelashes or sensitive skin to test whether you are a good candidate for the service.

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Can I swim, shower, exercise, or visit a spa while wearing eyelash extensions?

Yes. The bonding agent we use is waterproof and allows you to shower, swim, exercise etc. Special care is required but overall maintenance is low. We do recommend however that you do not wash your eye area for at least 24 hours after the eyelash application.

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Can I use eyelash curlers with eyelash extensions?

We do not recommend using mechanical eyelash curlers on your eyelash extensions as these curlers will damage the extensions and possibly your own natural lashes. The extensions do have a natural curl already and are offered in a  variety of curls for your sets.

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How do I take care of my new eyelash extensions?

• Do not get lashes wet for at least 24 hours

• Use oil-free products and eye makeup remover as oil based products can break down the adhesive (vitamin E, propylene, glycol, mineral oils etc.)

• Avoid hot steam or sauna (minimize hot yoga)

• Avoid sleeping on your stomach to avoid pressure on the extensions

• Avoid running water directly on your lashes

• Do not rub, pick or pull your eyes

•  Only use water based mascara (optional) If applying mascara, do so from middle to tip avoiding the root area.

•  Do not use a mechanical eyelash curler

•  Cleanse and brush lashes daily

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Eyelash extensions may not be suitable for people who:

•  Have pre-existing eyelid or eye conditions such as blepharitis and ocular rosacea

•  Are very rough with themselves and do not want to follow after care instructions

•  Want a very heavy mascara look but do not have the natural lashes to support it

•  Have a condition called Trichotillomania, which is compulsive pulling or twisting of hair or eyelashes

•  Are in chlorinated water many times a week

•  Cannot control rubbing their eyes

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What payment do you accept?

We accept all forms of payment (debit, credit) except cheques unless otherwise discussed.

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Where are you located?

​Glenora Gates

#155, 10403 121 Street Edmonton, AB T5N 4C1

There is free around the building.